Job Title: Professional Services Consultant

Location: Glasgow, UK

Salary: £30,000 to £40,000

Inisoft are seeking an experienced IT professional to join the team as Professional Services Consultant.

Our support team provide first and second level support for our global customer base, while the professional services function manage software implementations of Syntelate XA both in the UK and further afield, sometimes remotely and sometimes on-site. This role, though technical, requires an individual with a commercial mindset who is always looking to grow our existing business by understanding the customer needs and how the Inisoft solutions and products can fulfil these.

Key responsibilities

• Provide technical support to clients during the implementation phase
• Logging, investigating and resolving client issues
• Becoming a subject matter expert in our products
• Preparing accurate project/technical documentation
• Implementing & maintaining a clear project methodology and process throughout the business
• Providing training to clients’ technical staff and/or end users
• To be a natural and proactive problem solver, able to think on your feet to investigate and resolve client issues
• Drive customer growth and retention by delivering exceptional customer service, promoting product usage and finding the opportunity to deliver more for our customers
• Flexibility to travel to UK sites as well as internationally as required.
• At least 3 years’ experience in a similar role
• Experience with server and desktop operating systems and hardware, as well as SQL Server capability

To be successful in this role, you should be able to demonstrate the following:

• Experience in the contact centre environment, either technically or operationally
• An IT qualification
• SQL skills
• Cloud implementation experience

As well as a clear structure for your personal and professional development, we also provide a comprehensive package of benefits, which include a loyalty award scheme, an employee assistance program, enhanced maternal and paternity pay, and more.

If you want to be part of a team where you will have the opportunity to grow and develop personally, then this could be the role for you.

To apply, click the apply button or contact the team by phone at 0141 272 1112 or via email at Careers@Inisoft.com.